Expert Support Center

Technical specifications for our Dedicated Servers, Colocation, and GPU services.

What is a dedicated server?
Basics

A dedicated server (often called "bare metal") is an enterprise-grade physical server exclusively leased to a single client, you.

Unlike shared hosting, where hundreds of users fight for the same resources, or Cloud VPS, where resources are virtualized, a dedicated server provides 100% single-tenant isolation. You get uncompromised access to the CPU, RAM, NVMe storage, and network uplink. This architecture guarantees maximum uptime, consistent high performance, and enhanced security for data-sensitive applications.

Why it matters: No resource contention means your website or application runs at peak speed, 24/7. Explore Our Dedicated Servers Overview

What's the difference between dedicated servers and VPS hosting?
Basics

While a VPS is a great starting point for small projects, a Dedicated Server (Bare Metal) is the gold standard for performance, reliability, and security.

Think of a VPS like living in an apartment building: you have your own space, but you share the building's infrastructure (water, electricity, noise) with neighbors. If they use too much, you might suffer.

A Dedicated Server is like owning your own private estate. The entire physical hardware is reserved 100% for you.

  • No "Noisy Neighbors": Your site won't slow down because someone else on the server is getting high traffic.
  • Raw Power: You get direct access to the hardware without any virtualization layers slowing you down.
  • Ultimate Security: Physical isolation provides the highest level of data protection available.

The Bottom Line: If your business relies on speed and uptime, a dedicated server is the superior choice for uncompromised performance.

Do I get root/administrator access?
Basics

Yes, absolutely. At KW Servers, we believe in giving you total control.

Every dedicated server includes full Root access (for Linux) or Administrator access (for Windows). You are not restricted by a shared environment; you can edit config files, install custom kernel modules, configure strict firewalls, and manage user permissions exactly as your project requires.

Can I customize my server configuration?
Basics

Yes, absolutely. We understand that every project has unique requirements, so we don't force you into rigid, pre-made boxes.

We offer a wide variety of fully customizable configurations. You can mix and match processors, RAM, storage drives, and network uplinks to build the exact machine you need.

Check our product pages to see the full range of available hardware and customization options.

Need something specific? If you don't see exactly what you're looking for, or if you need advice on the best build for your workload, just contact our support team. We are happy to build a custom solution just for you.

What operating systems can I install?
Basics

We support a comprehensive library of OS templates for automatic deployment, or you can perform a custom installation.

  • Linux: Ubuntu LTS, Debian, CentOS 7/Stream, AlmaLinux, Arch Linux, Rocky Linux, and Fedora.
  • Windows Server: Windows Server 2019 and 2022 (Standard & Datacenter editions).
  • Custom: Have a specific requirement? You can mount your own custom ISO via IPMI to install any OS you choose.
View OS Licensing & Pricing
What is IPMI and how does it help me?
Basics

IPMI (Intelligent Platform Management Interface) is your "virtual presence" in the data center. It provides KVM-over-IP capabilities, allowing you to access your server directly at the hardware level, independent of the operating system.

With IPMI access, you can:

  • Reboot or power cycle a frozen server instantly.
  • Access BIOS/UEFI settings.
  • Monitor hardware health (CPU temperature, fan speed, voltage).
  • Troubleshoot network misconfigurations that lock you out of SSH/RDP.
  • Remotely mount ISO files to reinstall your OS.
Read the IPMI Remote Management Guide
What control panels are available?
Basics

For easier server management, we offer licenses for the industry's top web hosting control panels. These allow you to manage websites, databases, and emails via a graphical interface (GUI).

  • cPanel/WHM: The industry standard for Linux web hosting management.
  • Plesk: A powerful, user-friendly panel that supports both Windows and Linux environments.
  • DirectAdmin: A lightweight, high-performance alternative to cPanel.
Compare Control Panel Pricing
How quickly can my server be deployed?
Pricing

We know that in business, time is money. Our provisioning team works around the clock to ensure rapid server deployment.

  • Standard Configurations: typically online within 24-48 hours.
  • Custom Builds: Highly specialized hardware configurations generally take 2-5 business days to assemble and stress-test.
  • Enterprise Orders: Need a bulk deployment? Contact us for expedited priority setup.
What payment methods do you accept?
Pricing

We aim to make transactions seamless for clients globally. KW Servers supports a secure and diverse range of payment gateways.

  • Traditional Methods: All major Credit/Debit Cards (Visa, Mastercard, Amex).
  • Bank Transfers: Direct wire transfers for corporate invoicing.
  • Cryptocurrency: We are a crypto-friendly host. We accept Bitcoin (BTC) and USDT (Tether).
Read our Bitcoin & Crypto Payment Guide
Are there any setup fees?
Pricing

We believe in transparent pricing. Most of our dedicated server plans come with $0 Setup Fees.

You simply pay the monthly lease price. Exceptions apply only to highly custom hardware requests or specific one-time infrastructure setups. If a setup fee applies, it will be clearly displayed in your cart, no hidden charges, ever.

Can I upgrade my server later?
Pricing

Absolutely. Your server should grow as your business grows. We offer flexible scalability without forcing you to migrate to a new machine unnecessarily.

Upgrade options include:

  • RAM: Boost performance by adding more memory modules.
  • Storage: Insert additional drives or upgrade to faster NVMe storage.
  • Bandwidth: Scale your uplink from 1Gbps up to 100Gbps unmetered.
  • IPs: Add IPv4 or IPv6 blocks as your network needs expand.
  • CPU: In many cases, we can migrate your setup to a chassis with a higher-tier processor.

Need an upgrade? Just open a ticket, and our technicians will schedule a maintenance window that suits you.

Do you offer monthly or annual billing?
Pricing

Yes, we offer flexible billing cycles tailored to your budget. While you are free to pay month-to-month, committing to a longer term unlocks significant hosting discounts.

  • Monthly: Maximum flexibility. Pay as you go, cancel anytime.
  • Quarterly: Save money with a 3-month commitment.
  • Semi-Annual: Better savings for mid-term projects.
  • Annual: Best Value. Get our lowest monthly rate by locking in for the year.
Check Current Promotions & Deals
What's included in the price?
Pricing

When you rent a server from KW Servers, you get more than just the hardware. Our all-inclusive pricing model ensures you have everything needed to stay online.

Every plan includes:

  • 100% Dedicated Resources: Guaranteed CPU, RAM, and Storage.
  • Network Connectivity: Premium Tier-1 bandwidth allocation.
  • Remote Management: Free IPMI/KVM access for total control.
  • Security: Standard DDoS protection to keep your site safe from attacks.
  • Support: 24/7/365 Expert Technical Support and a 99.99% Uptime SLA.
How much do additional IP addresses cost?
Pricing

We offer clean, reputable IP addresses for yourSEO, email marketing, and virtualization needs.

  • IPv4 Addresses: Prices typically range from $2-5 per IP/month (depending on the data center location).
  • IPv4 Subnets: We offer blocks ranging from /29 (5 usable IPs) to /24 (253 usable IPs).
  • IPv6 Addresses: Future-proof your infrastructure with IPv6. Blocks (/64 or /48) are usually included for free or at a nominal cost.
View Additional IP Pricing
What's the difference between 1Gbps, 10Gbps, 20Gbps, 40Gbps, and 100Gbps bandwidth?
Bandwidth

The "port speed" determines how fast data can flow in and out of your server. Choosing the right uplink is crucial for preventing bottlenecks.

Quick Comparison Guide:

Port Speed Ideal Workload Transfer Capacity
1Gbps Startups, Standard Web Hosting, Dev Environments ~300 TB/month
10Gbps High-Traffic Sites, HD Streaming, Large File Distribution ~3,000 TB/month
20Gbps 4K Video Streaming, CDN Nodes, Mid-sized Apps ~6,000 TB/month
40Gbps Massive Content Delivery, Major Media Platforms ~12,000 TB/month
100Gbps Enterprise Backbone, Cloud Providers, AI/Big Data ~30,000 TB/month

Recommendation: If you are running a video streaming service or a high-volume CDN, we recommend starting with 10Gbps unmetered to ensure buffer-free delivery.

View High-Bandwidth Server Options
What does "unmetered" bandwidth mean?
Bandwidth

"Unmetered" means total freedom from data caps and overage fees.

When you choose an unmetered dedicated server from KW Servers, you get:

  • No Monthly Limits: You can use your connection at full capacity, 24/7, for the entire month.
  • Predictable Billing: Pay one flat monthly rate. Never worry about a surprise bill because your traffic spiked.
  • Sustained Speeds: Unlike "shared" unmetered plans elsewhere, our ports are designed to handle sustained high-load usage.
  • Best For: Streaming platforms, VPN providers, file hosting services, and backups.
Explore Unmetered Dedicated Servers
How do I choose the right bandwidth for my needs?
Bandwidth

Selecting the right bandwidth depends on your specific traffic patterns and content type. Here is a simple breakdown to help you decide:

By Traffic Volume:

  • Small (100-500 visitors/day): A standard 1Gbps port is plenty.
  • Medium (5k - 50k visitors/day): Consider upgrading to 10Gbps if you host media-rich content or anticipate sudden traffic spikes.
  • Massive (100k+ visitors/day): Look at 20Gbps+ enterprise uplinks.

By Content Type:

  • Text/Images: Low bandwidth consumption.
  • Video Streaming: Bandwidth intensive! 10Gbps is the minimum recommended.
  • Gaming: Requires stability over raw volume (1-10Gbps is usually sufficient).

By Geography:

If your audience is global, consider higher bandwidth limits or deploying servers in multiple regions to distribute the load.

What is latency and how does it affect performance?
Bandwidth

Latency (often called "ping") is the time measured in milliseconds (ms) for data to travel from your server to the user and back. Low latency is critical for "real-time" responsiveness.

Why it matters:

  • Gaming Servers: Must be <50ms to prevent lag.
  • Financial Trading: Requires ultra-low latency (<10ms) for execution speed.
  • Video Calls/VoIP: Needs <150ms for clear audio/video synchronization.
  • Standard Websites: <200ms is acceptable for page loading.

Pro Tip: To reduce latency, always choose a server location physically closest to your target audience.

What's the difference between Intel and AMD processors?
Hardware

The main difference lies in their architectural focus: Intel often offers higher clock speeds per core, while AMD typically offers a higher number of cores per chip (density) at a better value.

Intel (High-Frequency Focus): Intel processors are renowned for high clock speeds and single-core performance. This makes them the "go-to" for applications that rely on raw speed rather than parallelism.

AMD (The Multi-Tasking Leader): AMD's architecture allows them to pack more cores into a single chip at a lower price point. This makes them superior for tasks that can be split across many processing threads.

Quick Comparison:

Feature Intel (Xeon / Core) AMD (EPYC / Ryzen)
Primary Strength High Clock Speed (Frequency) High Core Count (Density)
Performance Focus Single-Threaded Power Multi-Threaded Efficiency
Best Used For Gaming, HFT, Software with Per-Core Licensing Virtualization (VMs), Video Encoding, Containers
Value Premium Brand Best Performance-per-Dollar

Recommendation:

  • Choose Intel if: You are running a Game Server, High-Frequency Trading app, or using software like SQL Server where you pay licensing fees "per core."
  • Choose AMD if: You need to run many things at once, such as 50 Virtual Machines, a container cluster, or a video rendering farm.
What are GPU servers used for?
Hardware

GPU Servers are not just for graphics; they are supercomputers designed for parallel processing. By adding a powerful graphics card (like NVIDIA RTX, A100, or H100) to your server, you unlock massive computational power.

Common Use Cases:

  • 🤖 AI & Machine Learning: Accelerate the training of neural networks, deep learning models, and AI inference.
  • 🎨 Professional Rendering: Drastically reduce render times for 3D modeling, animation, CGI production, and VFX.
  • 📹 Video Transcoding: Real-time stream processing for platforms like Plex, Emby, or IPTV services.
  • 🔬 Scientific Computing: Run complex simulations for molecular modeling, climate research, or Fluid dynamics simulations.
View High-Performance GPU Servers
How much storage do I need?
Hardware

Storage requirements depend entirely on your workload. We offer everything from ultra-fast NVMe for speed to massive HDD arrays for capacity.

Quick Sizing Guide:

  • Web Hosting / Startups: 250GB - 500GB SATA SSD. Sufficient for the Operating System (OS), web files, and logs with snappy load times.
  • E-Commerce / Dynamic Platforms: 2x 1TB NVMe (RAID 1). Essential for fast database queries. We strongly recommend RAID 1 so your store stays online even if a drive fails.
  • Virtualization / Heavy Databases: 4TB - 8TB NVMe Enterprise. High I/O performance designed for running multiple Virtual Machines (VMs) or heavy read/write operations.
  • Backup / Media Archives: 10TB - 100TB+ HDD. "Cold storage" optimized for maximum capacity at the lowest cost per GB. Perfect for video archives and disaster recovery backups.
Configure Your Storage Server
Can I add more drives to my server?
Hardware

Yes. Scalability is a core feature of KW Servers.

You are rarely stuck with your initial configuration. Depending on your server model, we offer:

  • Hot-Swap Drive Bays: On compatible enterprise chassis, we can add or replace drives without powering down the server.
  • RAID Expansion: Grow your storage array as your data grows.
  • Custom Upgrades: Simply contact support to add more SSDs or HDDs to your existing machine.

Note: Expansion depends on the physical drive bays available in your specific chassis. Contact support to verify your upgrade path.

What RAID configurations do you support?
Hardware

RAID (Redundant Array of Independent Disks) allows you to combine multiple drives for Speed, Safety, or Both.

We support all standard hardware RAID levels:

RAID Level Description Best Used For
RAID 0 Max Speed. Data is split across drives. No redundancy (if one fails, all data is lost). Caching, Temporary "Scratch" Disks, Non-Critical Data.
RAID 1 Max Safety. Data is mirrored identically on two drives. 100% Redundancy. OS Drives, Boot Partitions, Critical Financial Data.
RAID 5 Balanced. Good speed + allows 1 drive failure. Requires 3+ drives. General Storage (Recommended only for SSDs or drives <2TB).
RAID 10 The Gold Standard. Combines speed (0) and mirroring (1). Fast and safe. High-Performance Databases (MySQL/PostgreSQL), Virtualization.
What DDoS protection do you offer?
Security

We operate on a "Secure by Default" philosophy. Unlike other providers who charge extra for security, we include high-capacity mitigation with every server.

Standard Protection (Free - 250Gbps): Every server comes with powerful Layer 3 & 4 protection included at no extra cost.

  • Capacity: Mitigation of volumetric attacks up to 250Gbps.
  • Coverage: Automatically filters TCP/UDP floods to keep your services online during standard attacks.

Advanced Protection (Enterprise): For high-profile targets requiring insurance against massive global attacks.

  • Higher Capacity: Withstand terabit-scale events (2.5Tbps).
  • Layer 7 Protection: Filters sophisticated application attacks (HTTP floods, Botnets) that bypass standard firewalls.
  • Game-Specific Rules: Custom filters for Rust, Minecraft, ARK, and FiveM to ensure zero lag during mitigation.
View DDoS Protected Servers
How large attacks can your DDoS protection handle?
Security

Our global network is built to withstand the largest threats on the internet. We utilize distributed Global Scrubbing Centers to absorb traffic before it ever hits your server.

Mitigation Capacity:

  • Standard Attacks (Up to 250Gbps): Included Free. This covers the vast majority of common internet attacks, ensuring your server stays online without you paying extra.
  • Large-Scale Events (250Gbps - 1Tbps): Seamlessly handled by our filtering backbone. While standard protection covers huge volume, our enterprise filters add precision for complex attack patterns.
  • Massive & Complex Attacks (3Tbps+): With Enterprise Protection, we can mitigate global-scale attacks that exceed 3 Terabits per second—larger than the capacity of many data centers.

With KW Servers, you are protected against massive threats by default. For mission-critical uptime during world-record attacks, our Enterprise tier has you covered.

Do you provide firewall management?
Security

Yes. We offer a multi-layered approach to network perimeter security.

  • Self-Managed: You have full control to configure your OS-level firewall (IPtables, UFW, Windows Firewall).
  • Hardware Firewall: We can place a dedicated physical firewall (Cisco/Fortinet) in front of your server for superior edge protection.
  • Managed Firewall: Our security engineers configure and monitor rules for you.
  • WAF (Web Application Firewall): specifically designed to filter malicious web traffic (SQL injection, XSS) before it reaches your app.
Can I implement my own security measures?
Security

Absolutely. One of the biggest advantages of a dedicated server is total sovereignty over your security environment.

Because you have Root/Administrator access, you are not limited by a hosting provider's global rules. You are free to:

  • Install IDS/IPS: Deploy your choice of Intrusion Detection systems (like Snort or Suricata).
  • Private Networking: Setup custom VPN tunnels (OpenVPN, WireGuard) for secure private access.
  • Custom Firewalls: Configure strict, local firewall rules (iptables, Windows Firewall) to complement our edge DDoS protection.
  • Compliance Configurations: Install the necessary monitoring and encryption tools to help your application meet HIPAA or PCI-DSS standards.
What level of support do you provide?
Support

We offer flexible support tiers depending on how much control you want to retain.

Standard Support (Included Free): We manage the infrastructure so you don't have to. This covers Hardware Replacement, Network Uptime, Power, and basic OS installation. If the server is offline, we fix it.

Managed Services (Optional Upgrade): Need an extra hand? Our certified SysAdmins can take over the software side. We handle Security Updates, Performance Tuning, Software Installation, and pro-active monitoring.

Ideal for: Businesses that want the power of a dedicated server without the headache of managing system administration.

Is support available 24/7?
Support

Yes. We never sleep.

Server issues don't stick to business hours, and neither do we. Our Technical Operations Center is staffed by real engineers 24 hours a day, 7 days a week, 365 days a year.

How to reach us:

  • Live Chat: Fastest for quick questions and sales inquiries.
  • Ticket System: Best for technical tracking and complex troubleshooting.
Contact Support Now
What's your average response time?
Support

We pride ourselves on industry-leading response times. We triage tickets based on severity to ensure critical issues are resolved immediately.

Do you offer managed services?
Support

Yes, we provide optional Managed Server Support as an add-on to simplify your setup and ongoing maintenance.

Self-Managed Server (Default – Included at no extra cost): You receive full root access and complete control. You're responsible for OS installation, software updates, security patches, monitoring, and configurations. Perfect for experienced admins who prefer hands-on customization.

Managed Server Support (+$55.00 USD/month): Our certified experts handle the technical heavy lifting. This includes proactive monitoring, security updates, OS configuration, setup assistance, maintenance, and 24/7 expert help, so you can focus on your applications and business growth.

Select the Managed Server option during checkout when configuring your dedicated server. For more details, custom scopes, or to confirm compatibility with your setup, reach out via live chat or sales@kwservers.com.

What's covered under your SLA?
Support

Our Service Level Agreement (SLA) is our promise of reliability. We back our network with financial guarantees.

Our Commitments:

  • 99.99% Network Uptime Guarantee.
  • Hardware Replacement: If a component fails (RAM, Disk, PSU), we guarantee replacement within 4 hours of diagnosis.
  • Network Response: Immediate action on connectivity issues.

If we don't meet these standards, we credit your account for the downtime.

Read the Full SLA
Can you help with server migration?
Support

Yes! Moving to us is hassle-free.

Migration Options:

  • Free "Like-for-Like" Transfer: We provide complimentary assistance for standard migrations between identical control panels (e.g., cPanel to cPanel or Plesk to Plesk).
  • Complex & Cross-Platform Migrations: For custom setups, huge databases, or switching control panels (e.g., cPanel to Plesk), we offer Professional Migration Services. Our team will review your infrastructure and provide a custom quote.

Ready to switch? Open a ticket with your current server details, and we will guide you through the process.

Do you provide OS reinstallation?
Support

Yes. You can request a fresh OS installation directly from your client area. Once we receive your request, our team will instantly perform a clean installation for you. Alternatively, you can use IPMI to install a custom OS manually.

How do I choose the best server location?
Locations

The physical location of your server has a direct impact on speed and legal compliance. Use these four criteria to make the perfect choice:

  • User Proximity (The Golden Rule): Always choose the data center geographically closest to the majority of your users.
    Shorter distance = Lower latency = Happier customers.
  • Data Sovereignty: If you handle EU customer data, you likely need a GDPR-compliant location in Europe (like Frankfurt or Amsterdam).
  • Content Type:
    • Gaming: Latency is king. Pick the closest city.
    • Streaming / CDN: For Video-on-Demand, prioritize Bandwidth Capacity over location. For Live Streaming, choose a location with stable routing.
    • Backups: Location is less critical; focus on the lowest price.
  • Content Type:
    • Budget-Friendly: North America and Western Europe typically offer the lowest bandwidth rates.
    • Premium Regions: Locations like South America, Asia, and Africa often carry a premium due to higher local infrastructure costs.

We operate globally: North America, Europe, Asia, South America, Africa, and Australia.

Which locations are best for gaming servers?
Locations

For gaming, you need sub-50ms latency and high-frequency hardware. Here are our top-performing hubs for gamers:

Top Regional Hubs:

  • 🇺🇸 North America:
    • Dallas / Chicago (Central): The gold standard for "fair" ping. Provides the most balanced latency for players across both East and West Coasts.
    • New York (East): Best for connecting US players with friends in Europe.
    • Los Angeles (West): The primary gateway for connecting Asian players to US servers.
  • 🇪🇺 Europe:
    • Frankfurt (Germany): The connectivity heart of Europe (home of DE-CIX).
    • London (UK): Essential for dedicated UK/Ireland player bases.
    • Amsterdam (Netherlands): Often offers the cleanest routing and lowest cost bandwidth in the EU.
  • 🌏 Asia:
    • Singapore: The primary hub for all of Southeast Asia.
    • Tokyo (Japan): Critical for East Asian markets to minimize lag.
  • 🇧🇷 South America:
    • São Paulo (Brazil): The undisputed hub for low-latency gaming across Brazil and LATAM, eliminating the need to route to Miami.
  • 🇦🇺 Oceania:
    • Sydney (Australia): Essential for Australian and New Zealand players to avoid the high latency of trans-Pacific connections.

Recommended Specs: For the ultimate lag-free experience, combine these locations with our High-Frequency Processors (Intel Core i9 or AMD Ryzen) and our specialized Game DDoS Protection.

Can I deploy servers in multiple locations?
Locations

Yes. Modern applications often require a Multi-Region Architecture.

By deploying servers in multiple cities (e.g., one in New York, one in London, one in Singapore), you achieve:

  • Global Coverage: Every user connects to the server closest to them, ensuring low latency worldwide.
  • Failover Redundancy: Eliminate single points of failure. If one region has issues, you can reroute traffic to your backup location.
  • Compliance: Keep US data in the US and EU data in the EU to meet residency laws.

Our solutions architects can help you design a private network across borders.

What's your network infrastructure like?
Locations

We don't cut corners on connectivity. Our network is built for enterprise stability and speed.

Key Network Features:

  • Tier-1 Carriers Only: We blend providers like Level3, Cogent, NTT, and Telia to ensure you always have the fastest route.
  • Intelligent BGP Routing: Our system automatically routes around congestion to prevent lag.
  • Massive Capacity: With Multi-Tbps global backbone capacity and 100Gbps+ redundant uplinks at our data centers, we can handle huge traffic spikes without breaking a sweat.
Do you support BGP routing?
Locations

Yes. For ISPs and large enterprises, we offer full BGP (Border Gateway Protocol) sessions.

This allows you to:

  • Bring Your Own IPs (BYOIP): Advertise your own IPv4/IPv6 space (Minimum /24 for IPv4, /48 for IPv6).
  • Announce Your ASN: Maintain your network identity and independence.
  • Control Traffic Flow: Optimize routing paths for your specific needs.

Requirements: You will need your own ASN, a valid LOA (Letter of Authorization), and technical knowledge of BGP configuration.

Learn More About BGP Hosting
How do locations affect pricing?
Locations

You may notice that a server in Singapore costs more than the same server in Dallas. This is due to local infrastructure costs.

  • Tier-1 Markets (NYC, London, Frankfurt): High demand + expensive power = Premium Pricing.
  • Tier-2 Markets (Dallas, Amsterdam): Excellent connectivity + lower operating costs = Best Value.
  • Emerging Markets (South America, Eastern Europe): scarce bandwidth + high import taxes on hardware = Higher Costs.

Budget Tip: If your audience is global and latency isn't critical (e.g., file downloads), choose a Tier-2 location like Dallas or Amsterdam to get the best hardware for the lowest price.

What makes a good gaming server?
Specialized

Lag is the enemy of gaming. To run a lag-free, high-performance game server, you need hardware that matches the specific "engine" of the game you are hosting.

Essential Requirements:

  • Low Latency: Physical distance matters. Choose a server location closest to your player base to ensure low ping (sub-50ms).
  • High-Frequency CPU: Most game engines (like Minecraft) rely heavily on single-core speed. We recommend processors with 3.0GHz+ clock speeds (Intel Core or High-Frequency Xeon).
  • DDoS Protection: Game servers are frequent targets for attacks. Our specialized Game DDoS protection keeps you online when others go down. We offer tiered protection based on location:
    • High Capacity (2.5Tbps): Available in New York dedicated servers (USA) and Amsterdam dedicated servers (Netherlands).
    • Standard Protection: Available in Frankfurt dedicated servers (Germany) and Coventry dedicated servers (UK).
  • RAM:
    • 16GB: Standard for most vanilla servers.
    • 32GB - 64GB+: Essential for modded servers (e.g., Minecraft All the Mods) or high player counts (100+ users).

Recommended Configurations by Game:

Game Title CPU Requirement Recommended RAM Ideal Storage
Minecraft Extreme Single-Core (Ryzen 9 / i9) 16GB - 32GB+ NVMe SSD
Palworld High RAM Capacity (Xeon / Ryzen) 32GB - 64GB NVMe SSD
Ark: Survival Evolved/Ascended High Freq + High RAM (Ryzen 9) 32GB - 64GB NVMe SSD
Rust High Frequency (4.5GHz+) 16GB - 32GB NVMe SSD
Valheim High Frequency (Single Thread) 16GB NVMe SSD
Counter-Strike 2 (CS2) Max Frequency (Ryzen 9 / i9) 16GB NVMe SSD
GTA V (FiveM) High Frequency (4.0GHz+) 16GB - 32GB NVMe SSD
7 Days to Die High Freq + High RAM 32GB NVMe SSD
V Rising High Frequency 16GB NVMe SSD
Arma 3 Extreme Single-Core (Ryzen 9) 16GB - 32GB NVMe SSD
Nightingale Balanced Multi-Core 16GB - 32GB NVMe SSD
Enshrouded / Soulmask High Frequency 16GB - 32GB NVMe SSD
Insurgency: Sandstorm High Frequency 16GB NVMe SSD
Left 4 Dead 2 (L4D2) Standard / Balanced 8GB - 16GB SSD
Aska Balanced Multi-Core 16GB NVMe SSD
View Gaming Server Plans
What are storage servers best used for?
Specialized

Storage Servers are designed for capacity and data integrity rather than raw processing speed. They typically utilize high-capacity HDDs in large RAID arrays.

Ideal Use Cases:

  • 🗄️ Backup & Disaster Recovery: Secure, long-term retention for automated backups, snapshots, and version control repositories.
  • 🎬 Media Libraries: Storing massive libraries of raw video footage, high-res photos, and audio archives for production studios.
  • ☁️ File Sharing & Cloud: Serving as the backend for enterprise file servers (Nextcloud/OwnCloud) or collaborative platforms.
  • 📊 Big Data & Logs: Aggregating terabytes of historical log data, IoT sensor feeds, or compliance records.

Typical Specs:

  • Capacity: 10TB up to 100TB+ per chassis.
  • Redundancy: Configured with RAID 10 for the ultimate balance of speed and data safety (striping + mirroring).
  • Connectivity: 10Gbps uplinks to ensure fast transfer speeds during backup windows.
Configure High-Capacity Storage
Can I use your servers for video streaming?
Specialized

Absolutely. Whether you are launching an IPTV service, a VOD platform, or a live streaming app, we have the infrastructure to handle the load.

Scaling Your Infrastructure:

Viewer Count Recommended Hardware Bandwidth
Small (100-500) AMD Ryzen / Xeon E + 32GB RAM 10Gbps Port
Medium (1k - 5k) Dual CPU + 64GB RAM + NVMe Storage 20Gbps Unmetered
Large (5k - 20k+) High-Core Enterprise CPU + 128GB RAM 40Gbps - 100Gbps

Pro Architecture Tip: For large platforms, we recommend a Hybrid Setup: Origin Server (Dedicated Server with GPU) to handle transcoding/storage, and CDN Delivery to distribute the load.

Are your servers suitable for AI and machine learning?
Specialized

Yes. We offer high-performance GPU Dedicated Servers purpose-built for the rigorous demands of AI training and inference.

Choose Your Power Level:

  • Entry-Level (Experimentation & Inference): GPU: NVIDIA RTX 4090 (24GB). Best For: Startups, Computer Vision, lower-cost training.
  • Professional Workstation (High VRAM): GPU: NVIDIA RTX 6000 Ada (48GB). Best For: Rendering, large dataset processing.
  • Enterprise (Production Training): GPU: NVIDIA A100 or H100 (Tensor Core). Best For: LLMs, Deep Learning, predictive analytics.
  • HPC Clusters (Distributed Training): Config: Multi-GPU systems linked via NVLink. Best For: Enterprise AI development requiring massive parallel processing.
Explore GPU Server Inventory
What's required for hosting a large database?
Specialized

A database is the bottleneck of any application. To ensure snappy queries, you need a server optimized for High IOPS.

Critical Components:

  • Storage: NVMe SSDs are mandatory. RAID 10 is recommended for speed and redundancy.
  • RAM: The more RAM, the better. Medium DB: 64GB Min. Large DB: 256GB+.
  • CPU: MySQL relies on fast single-cores; PostgreSQL benefits from multiple cores.

Database-Specific Recommendations:

Database Engine Recommended Config Key Focus
MySQL / MariaDB High Frequency (Ryzen 9 / Xeon Gold) + NVMe RAID 10 Speed. Prioritize clock speed over core count.
PostgreSQL Multi-Core CPU + High RAM (128GB+) Parallelism. Great for complex joins and analytics.
MongoDB Massive RAM (128GB - 512GB) Memory. Ideally, your entire "Working Set" should fit in RAM.
MS SQL Server Xeon Gold / EPYC + Enterprise NVMe Licensing. Remember that SQL Server is often licensed "Per Core."
What is colocation hosting?
Colocation

Colocation (or "Colo") is essentially renting a secure "hotel suite" for your own servers. Instead of leasing hardware from us, you bring the equipment you already own, and we provide the professional data center environment to keep it running.

  • You Provide: The server hardware, storage, and software configuration.
  • We Provide: Rack space (1U to Full Rack), Redundant Power (A+B Feeds), Precision Cooling, and Tier-1 Network Connectivity.

Common Question: "What if something breaks?" While you own the hardware, you don't need to travel to the data center to fix it. Our Remote Hands service allows our on-site technicians to act as your physical eyes and hands, swapping drives, checking cables, or rebooting equipment on your behalf.

Learn More About Colocation
What are the benefits of colocation vs. dedicated servers?
Colocation

This is the classic "Buy vs. Rent" decision (CapEx vs. OpEx).

Choose Colocation If:

  • You need a specific configuration (e.g., legacy hardware or proprietary security appliances) that hosting providers don't sell.
  • You want to capitalize the equipment as a business asset on your balance sheet.
  • Scale: Typically becomes more economical for large deployments where the hardware savings outweigh the rack rental fees.

Choose Dedicated Servers If:

  • You want to start immediately without spending thousands on hardware.
  • If a drive or power supply fails, we replace it for free. In Colocation, you must buy and ship the spare parts.
  • You need to deploy in hours, not wait weeks for shipping and racking.

Quick Sizing Guide:

  • < 10 Servers: Dedicated Servers are usually cheaper and drastically easier to manage.
  • 10 - 20 Servers: The "Break-Even" zone. Evaluate based on your specific hardware needs.
  • 20+ Servers: Colocation typically offers the best long-term ROI.
What power and connectivity do you provide for colocation?
Colocation

We provide enterprise-grade infrastructure designed for high-density computing.

Power Specs:

  • Feeds: Single or A+B Redundant Feeds (dual power supplies) for maximum uptime.
  • Capacity: Configurable power density from 1A up to 20A+ per cabinet.
  • Voltage: Standard 120V or high-efficiency 208V options.

Connectivity:

  • Port Speeds: 1Gbps, 10Gbps, up to 100Gbps fiber handoffs.
  • Bandwidth: Choose between Metered (pay for transfer) or Unmetered (pay for port speed).
  • Carrier Neutral: We support Cross-Connects to major carriers if you prefer your own upstream provider.
Can I visit my colocated equipment?
Colocation

Yes, it's your hardware. We offer secure physical access to authorized personnel.

  • Scheduled Visits: For routine maintenance, simply schedule a visit 24 hours in advance.
  • Requirement: All visitors must present a valid Government-issued Photo ID upon arrival.
  • Procedure: A security escort will guide you to your rack to ensure the safety of the facility.
  • Emergency Access: Critical hardware failure? Call our 24/7 support line for urgent access authorization.

Remote Hands (Smart Hands): Can't make the trip? Our on-site technicians can be your eyes and hands. We can toggle power switches, re-seat cables, swap hot-swappable drives, or check status lights for you.

Note: Hourly rates apply for Smart Hands services.

View Data Center Facility Photos
How is colocation priced?
Colocation

Colocation pricing is a modular "build-your-own" model based on four main factors.

The Core Cost Components:

  • Space (Rack Units): How much physical room do you need?
    • 1U - 4U: Single server shared hosting.
    • Quarter Rack (10U) / Half Rack (20U): For growing clusters.
    • Full Cabinet (42U+): Private locking cabinets for enterprise deployments.
  • Power (The Circuit): You pay for the capacity delivered to your rack (e.g., 20 Amp / 120V Circuit or 30 Amp / 208V A+B Redundant Feeds).
  • Bandwidth: The speed (Port Size) and data volume (Traffic) of your network connection.
  • Location: Tier-1 markets (like NYC or London) typically have higher real estate and power costs than Tier-2 regions.

Additional Considerations:

  • IPv4 Addresses: Leased in blocks based on your needs.
  • Cross Connects: Monthly fees for physical fiber links to specific carriers or partners within the building.
Request a Custom Colo Quote
What is your uptime guarantee?
Policies

Reliability is the core of our business. We back our infrastructure with a strict Service Level Agreement (SLA).

Our Commitments:

  • 100% Power Uptime: We guarantee uninterrupted power to your server via our redundant A+B feeds and backup generators.
  • 99.99% Network Uptime: We guarantee your server will remain reachable via the internet.
  • Hardware Replacement: In the rare event of a component failure (like a drive or RAM stick), we guarantee replacement within 4 hours of diagnosis.

Note: SLA calculations exclude scheduled maintenance windows (which we announce in advance) and issues caused by customer-installed software.

Read Full SLA Details
How do DNS zones work?
Policies

Think of the DNS Zone as the "address book" for your domain name. It tells the internet exactly where to send visitors, emails, and subdomains.

Common Record Types You Will Use:

  • A Record: Connects your domain (e.g., example.com) to your server's IPv4 Address.
  • AAAA Record: Connects your domain to an IPv6 Address.
  • MX Record: Directs emails to your mail provider (e.g., Google Workspace or Outlook).
  • CNAME Record: Creates an "Alias" (e.g., pointing www.example.com to example.com).
  • TXT Record: Used for verifying domain ownership and email security (SPF/DKIM).

How to Manage DNS: You have full flexibility. You can use our Free DNS Manager, manage records inside your control panel (cPanel/Plesk), or use a third-party service like Cloudflare for faster propagation.

Read the DNS Beginner's Guide
Do you comply with GDPR?
Policies

Yes, absolutely. We take data privacy seriously and fully support General Data Protection Regulation (GDPR) compliance for our European customers.

Our Compliance Measures:

  • EU Data Centers: We offer server locations within the European Union (e.g., Frankfurt, Amsterdam) to satisfy data residency laws.
  • Data Processing Agreements (DPA): Available upon request for business clients.
  • User Rights: We respect your right to data portability and the "Right to be Forgotten."

Recommendation: If you handle sensitive European user data, please select one of our EU server locations during checkout.

View Privacy & GDPR Policy
What's your data retention policy?
Policies

Your data belongs to you. We have clear policies on how long we keep it.

  • Active Servers: Your data remains live and private as long as your subscription is active.
  • Suspension (Non-Payment): If a payment is missed, we preserve your data for a grace period of 3 to 7 days (depending on the plan) before termination.
  • Termination (Cancellation): Once a service is officially cancelled or terminated, data is wiped immediately to prepare the hardware for the next customer. There is no recovery after this point.
  • Security Logs: We retain internal network security logs for 90 days for auditing and compliance purposes.

Crucial Reminder: We are an infrastructure provider, not a backup agency. Always maintain your own off-site backups of critical business data.

What is your abuse policy?
Policies

We strive to keep the internet safe and clean. We maintain a strict enforcement policy to protect our network reputation and ensure high email deliverability for all customers.

Strictly Prohibited:

  • Spam: Sending Unsolicited Bulk Email (UBE) or hosting spamvertised sites.
  • Malicious Activity: Hosting Phishing sites, Malware, C&C bots, or conducting DDoS attacks.
  • Copyright Infringement: Hosting unlicensed content (DMCA Violations).
  • Illegal Content: We have Zero Tolerance for Child Sexual Abuse Material (CSAM).

Enforcement Actions:

  • Minor Infractions: Unintentional issues (e.g., a compromised server sending spam) may receive a 24-hour warning to resolve the issue.
  • Severe Violations: Illegal activities (Phishing, CSAM, Network Attacks) result in immediate termination without refund and potential reporting to law enforcement.
Read Terms & Conditions
Are there any current promotions?
Policies

Yes! We frequently run special offers on select hardware configurations.

Check our Promotions Page to see the latest discounts and billing incentives available today.

View Current Promotions & Deals